MSc Artificial Intelligence

Agentic automations for SMBs

I design & build AI agentic workflows, ops automations, and custom scripts that remove busywork and unlock throughput—without changing the tools you love.

Privacy-first
NDA on request
No lock‑in builds

Quick value checklist

  • Lead-to-quote automation (forms → CRM → proposal)
  • Inbox triage agents for support & WhatsApp replies
  • Invoice + payment reconciliation with alerts
  • Order tracking bots + customer notifications
  • HR onboarding: account creation, docs, reminders
  • Analytics pipelines: Sheets → dashboards
Get a 15‑min fit check

What I build

Modular services you can start small with and expand over time.

AI

Agentic Workflows

Task‑chaining agents that watch systems, decide next steps, and execute safely with guardrails.

  • Routing & approvals
  • RAG/knowledge tools
  • Auto‑follow‑ups
AI

Ops Automation

n8n/Zapier/Make flows to connect CRMs, billing, forms, inboxes, and spreadsheets.

  • Leads → CRM
  • Payments → books
  • Docs → drive
AI

AI Assistants

Custom chat tools for support, sales qualification, and internal FAQs (with human handoff).

  • Helpdesk triage
  • Pre‑sales Q&A
  • Internal SOP bot
AI

Data & Reporting

Pipe data from apps into clean models & dashboards your team actually opens.

  • Sheet models
  • Email digests
  • Metrics alerts
AI

Integrations

Google Workspace, Slack, WhatsApp, Webhooks, CRMs (HubSpot/Pipedrive), payment gateways.

  • Auth & APIs
  • Secure webhooks
  • Web forms
AI

Maintenance & Care

Keep your automations healthy: change requests, checks, and updates as your ops evolve.

  • Monitors
  • Incident notes
  • Small tweaks

Recent Projects

Real automations delivering measurable results for SMBs.

🛍️

E-commerce Lead Automation

Fashion Retailer
Challenge:

Manual lead processing taking 2+ hours daily

Solution:

Automated lead capture → CRM → WhatsApp follow-ups

Results:

85% time reduction, 40% more qualified leads

n8nHubSpotWhatsApp APIGoogle Sheets
📊

Invoice Reconciliation System

Professional Services
Challenge:

Monthly invoice matching taking 8+ hours

Solution:

AI-powered invoice matching with payment alerts

Results:

95% accuracy, 6 hours saved monthly

PythonOpenAI APIXero APISlack
🤖

Customer Support Triage Bot

SaaS Startup
Challenge:

Support tickets overwhelming small team

Solution:

AI assistant for ticket classification and routing

Results:

60% faster response times, 30% fewer escalations

OpenAIZendesk APISlackCustom Logic
👥

HR Onboarding Automation

Tech Company
Challenge:

Manual employee onboarding process

Solution:

End-to-end onboarding workflow with document generation

Results:

100% consistency, 2 days faster onboarding

ZapierGoogle WorkspaceDocuSignSlack

Want to see your project here?

Where this lands in your business

Concrete, boring‑but‑powerful wins for small & mid‑sized teams.

Sales & Marketing

  • Inbound lead capture → CRM → auto‑reply
  • Qualify leads with a website bot + human handoff
  • Auto‑draft proposals from brief + pricing rules

Operations

  • PO/approval flows with Slack/Email nudges
  • Inventory/booking sync between apps
  • Delivery/appointment reminders on WhatsApp

Finance & Admin

  • Invoice creation + payment recon alerts
  • Expense receipts → monthly summaries
  • Weekly KPI email from scattered sheets

How we'll work

Clarity first. Small steps. Measurable impact.

  1. 1

    Discover

    15‑min call to map goals, constraints, and quick wins.

  2. 2

    Design

    Low‑risk plan: data, tools, guardrails, test path.

  3. 3

    Build

    Implement flows, agents, and checks in your stack.

  4. 4

    Deploy

    Ship to prod with logs, alerts, and handover docs.

  5. 5

    Iterate

    Monitor, refine, and extend as your ops evolve.

Truth over hype

No vague AI promises. You get specific deliverables, logs, and dashboards you can verify.

Tool‑agnostic

I fit solutions to your stack (Google Workspace, HubSpot, Pipedrive, Xero, WhatsApp, Slack).

Own your builds

Source + diagrams + SOPs. No lock‑in. I can maintain or hand over to your team.

Questions I get a lot

What is an agentic workflow?

A series of steps where an AI system can observe state, decide next actions based on rules/SOPs, and execute with safeguards (e.g., human approvals, caps, and rollbacks).

Can you start with my spreadsheets?

Yes. Many wins begin with clean Sheets → flows → dashboards. We keep your tools and upgrade the glue between them.

How do you keep things safe?

Principle of least privilege, test sandboxes, input validation, explicit rate/credit limits, and plain‑English runbooks you sign off on.

Pricing?

Scoped per project or ongoing care. After a short call, you'll get a clear one‑page plan and quote—no surprises.

Tell me what you want to automate

Reply with a short brief and I'll map the fastest way to value. Prefer chat? Reach me on LinkedIn.